STORE POLICY
CUSTOMER CARE
At Lena Elegance, we are committed to delivering your pieces with both efficiency and care. We offer complimentary standard delivery within 3–8 business days, ensuring a seamless shopping experience from our store to your doorstep.
For those who prefer a faster service, our Express Delivery option is available within 2–5 business days for a fee of £5.
Every order is carefully prepared and dispatched with attention to detail, reflecting the quality and elegance that define our brand.
PRIVACY & SAFETY
At Lena Elegance, your satisfaction is at the heart of everything we do. If for any reason your purchase does not meet your expectations, you may request a return or exchange within 14 days of delivery.
Items must be returned in their original condition — unworn, unwashed, and with all tags intact — to be eligible. Once your return is received and carefully inspected, we will promptly process your refund or exchange.
Please note that return shipping costs are the responsibility of the customer, unless the item received is faulty or incorrect.
We are dedicated to ensuring a smooth and refined experience, offering support every step of the way.
PAYMENT METHODS
Credit / Debit Cards